Terms of Service (Malaysia Version)

Last updated: February 9, 2026

OVERVIEW

This website is operated by

ecoauracs.com

 (“we”, “us”, or “our”).

By visiting our website and/or placing an order, you agree to be bound by these Terms of Service (“Terms”), including our Refund & Return Policy, Privacy Policy, and Shipping & Delivery Policy.

If you do not agree with these Terms, you may not use or access this website.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into a binding agreement under Malaysian law

• All information provided by you is accurate, complete and truthful

We reserve the right to refuse service, cancel orders, or restrict access to any user at our sole discretion where necessary.

SECTION 2 – USE OF WEBSITE

You agree not to:

• Use the website for unlawful, fraudulent or malicious activities under Malaysian laws and regulations

• Submit false, misleading or fraudulent personal, payment or delivery information

• Interfere with website security, server operation or platform functionality

• Upload, transmit or distribute malware, viruses, harmful scripts or destructive code

Any violation of this section may result in immediate account suspension or permanent access restriction.

SECTION 3 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications and images displayed on our website are accurate.

However, we do not guarantee complete visual accuracy and acknowledge that:

• Product colours may vary slightly due to screen settings, device displays and lighting conditions

• Product availability may change without prior notice

• Product prices may be updated at any time without advance notification

• We reserve the right to limit purchase quantities or refuse order fulfilment for reasonable business purposes

SECTION 4 – ORDER ACCEPTANCE & VERIFICATION

We reserve the right to:

• Decline, cancel or hold any order before dispatch

• Limit purchase quantities per customer, household or delivery address

• Conduct customer, address and payment verification before processing orders

For Cash on Delivery (COD) orders:

• We may request confirmation through phone call, SMS or WhatsApp before shipment

• Unconfirmed COD orders may be cancelled automatically without liability to us

SECTION 5 – CASH ON DELIVERY (IMPORTANT)

By placing a COD order, you agree to:

• Accept delivery if the received product matches the order details and is in acceptable condition

• Ensure someone is available at the provided delivery address during the courier delivery period

Repeated unreasonable refusal of valid COD deliveries may result in:

• Temporary restrictions on future purchases

• Removal of COD payment availability

• Permanent restriction from placing orders on our website

Any courier, delivery or return costs caused by intentional and unjustified COD refusal will not be eligible for compensation or reimbursement.

SECTION 6 – PAYMENT TERMS

We support payment methods available during checkout, including:

• Cash on Delivery (where available)

• Secure online payment gateways

Online payments are processed through authorised third-party payment providers operating in Malaysia.

We do not store complete credit card, debit card or sensitive banking information on our servers.

SECTION 7 – RETURNS & REFUNDS

All returns, exchanges and refund requests are handled according to our official Refund & Return Policy:

https://hypegooi.com/refund-policy

We reserve the right to reject refund or return requests that do not meet the requirements stated in our published policy and applicable Malaysian consumer protection regulations.

SECTION 8 – THIRD-PARTY SERVICES

Our website may contain links, integrations or services provided by third-party platforms.

We are not responsible for:

• Third-party website content, products or services

• Security practices of external platforms

• Third-party privacy policies or data handling practices

You access third-party services at your own risk.

SECTION 9 – LIMITATION OF LIABILITY

To the maximum extent permitted under Malaysian law, hypegooi.com shall not be liable for:

• Indirect, incidental or consequential damages

• Loss of profits, revenue or business opportunities

• Delivery delays caused by courier companies or logistics providers

• Delays caused by events beyond our reasonable control, including natural disasters or operational disruptions

Products are provided on an “as available” basis except where mandatory consumer protection laws apply.

SECTION 10 – FRAUD PREVENTION

We monitor account activity and transactions to prevent fraudulent behaviour.

Accounts involved in the following activities may be restricted:

• Fraudulent payment disputes or chargeback abuse

• False claims regarding damaged, missing or defective products

• Repeated unreasonable COD refusal

• Abuse of return, refund or warranty policies

SECTION 11 – TERMINATION

We reserve the right to suspend or permanently terminate access to our website if you breach these Terms of Service.

Termination does not remove any obligations or liabilities incurred before termination.

SECTION 12 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted according to the laws of Malaysia.

These Terms are subject to applicable Malaysian regulations, including:

• Consumer Protection Act 1999 (Malaysia)

• Personal Data Protection Act 2010 (Malaysia)

• Other applicable Malaysian electronic commerce and consumer protection regulations

Any disputes arising from your use of this website shall be subject to the jurisdiction of the competent courts of Malaysia.

SECTION 13 – CHANGES TO TERMS

We may update, modify or revise these Terms of Service at any time without prior individual notice.

Your continued use of our website after changes are published means you accept the updated Terms.

SECTION 14 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

📧 Email: support@hypegooi.com

📍 Registered Operational Address:
57 Vazha-Pshavela Ave