Refund & Return Policy (Malaysia Version)

Refund & Return Policy

Last updated: February 9, 2026

Thank you for shopping at hypegooi.com.

We aim to provide high-quality products and a reliable shopping experience for customers in Malaysia. Please read this Refund & Return Policy carefully before placing your order.

1️⃣ Eligibility for Refunds & Exchanges

You may request a refund or exchange within 7 days of receiving your order if any of the following conditions apply:

✔ The item arrived damaged or defective
✔ You received an incorrect product
✔ The item is significantly different from the product description

To be eligible for a refund or exchange:

• The item must be unused

• The item must be in its original condition

• Original packaging and accessories must be included where applicable

2️⃣ Cash on Delivery (COD) – Important Rules

For Cash on Delivery (COD) orders:

🔹 Customers are encouraged to check the package condition before accepting delivery.
🔹 Refusing a delivery without a valid reason (such as damaged goods, wrong item, or manufacturing defect) may be considered misuse of the COD service.

⚠️ Orders refused without a valid product issue are not eligible for refunds. Customers with repeated COD refusals may have future COD purchases restricted or cancelled.

3️⃣ Non-Refundable Items

The following items are not eligible for refunds:

• Products damaged due to misuse, negligence, or improper handling

• Items returned after the 7-day return period

• Orders refused at delivery without a valid reason

• Clearance, promotional, or final sale items (where stated on the product page)

4️⃣ How to Request a Refund or Exchange

To request a refund or exchange, please contact our customer support team and provide:

• Order number

• Description of the issue

• Clear photos or videos showing the problem

📧 Email: support@hypegooi.com

Our team will review your request and respond within 24–48 business hours.

5️⃣ Return Shipping Process

If your refund or exchange request is approved:

✔ We will provide return instructions and the required return address.
✔ Please do not send items back without prior approval.

Return shipping costs:

• Paid by the customer if the return is caused by personal preference or incorrect ordering

• Covered by us if the item arrived defective, damaged, or incorrect

6️⃣ Refund Processing

Once the returned item has been received and inspected:

✔ Approved refunds will be processed through the original payment method where applicable.
✔ Refund processing may take 5–10 business days, depending on the payment provider or bank processing time.

For COD orders:

• Approved refunds will be processed through bank transfer or another agreed payment method available in Malaysia.

7️⃣ Late or Missing Refunds

If you have not received your approved refund:

• Check your bank account or payment account again

• Contact your bank or payment provider regarding processing times

• Contact our support team if the issue remains unresolved

8️⃣ Order Cancellation

Orders may be cancelled within 12 hours after purchase if the order has not been processed or shipped.

Once an order has been shipped, cancellation is no longer available. Customers must follow the return and refund process.

9️⃣ Fraud & Abuse Protection

To protect our customers and business:

• Repeated COD refusals may be monitored and restricted.

• False claims regarding damaged or missing items may result in account limitations.

We reserve the right to restrict or suspend accounts involved in fraudulent activities in accordance with applicable Malaysian consumer protection regulations.

📞 Contact Us

📧 Email: support@hypegooi.com

📍 Registered Operational Location:
57 Vazha-Pshavela Ave

📌 Notes & Best Practices

• ✅ Customers are encouraged to inspect packages before accepting COD deliveries.

• ✅ Providing clear photos or videos helps speed up refund and exchange reviews.

• ✅ Including your order number helps us process requests faster.