Privacy Policy

Last updated: February 9, 2026

This Privacy Policy describes how ecoauracs.com (“Site”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or use our services within Malaysia.

By using our Site, you agree to the data handling practices outlined in this Privacy Policy, which complies with the Personal Data Protection Act 2010 (PDPA), Malaysia’s primary personal data protection legislation.

1. Changes to This Policy

We may update this Privacy Policy from time to time due to operational adjustments, legal obligations, or regulatory changes under Malaysian law.

When updates are made, the “Last updated” date will be revised. Your continued use of the website after updates are published constitutes acceptance of the revised policy.

2. Information We Collect

Information You Provide Directly

When you place an order or contact us, we may collect:

• Full name

• Malaysian shipping and billing address

• Phone number

• Email address

• Payment confirmation details

• Customer service communications

Providing certain mandatory information is required to process and fulfil your order.

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address

• Device and browser type

• Pages visited

• Interaction and usage data

This information helps us improve website performance, user experience and platform security.

Information from Third Parties

We may receive limited information from authorised third-party service providers operating in Malaysia:

• Secure payment providers, banks and payment gateways

• Malaysian courier and logistics partners

• Analytics and website hosting providers

We do not store complete payment card details on our servers at any time.

3. How We Use Your Information

We use your information lawfully for the following purposes:

• Process and deliver your orders

• Confirm Cash on Delivery (COD) orders before shipment (where available)

• Provide customer support and resolve customer enquiries

• Send order confirmations, tracking updates and delivery notifications

• Prevent fraud, payment abuse and COD misuse

• Improve website performance, security and customer experience

• Comply with Malaysian legal and regulatory obligations

4. Marketing Communications

With your consent, we may send promotional messages or offers through:

• Email

• SMS

• WhatsApp

• Other authorised communication channels

You may unsubscribe from marketing communications at any time by using the unsubscribe option in promotional messages or contacting our customer support team.

Transactional messages related to your orders, payments or deliveries may still be sent after opting out.

5. Fraud Prevention & Order Verification

To protect our business and customers from fraudulent activities:

• We may verify orders through phone calls, SMS or WhatsApp before shipment

• Repeated refusal of valid COD orders may result in account restrictions

• We may apply automated and manual checks to detect suspicious activities

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website functionality and user experience

• Analyse website traffic and customer behaviour

• Support advertising, remarketing and personalised marketing campaigns

You may disable cookies through your browser settings. However, some website functions, including checkout features, may not work properly after disabling cookies.

7. How We Share Information

We only share personal information with trusted third parties necessary to operate our business and complete your orders:

• Malaysian courier and delivery providers

• Secure payment processors and banking partners

• Website hosting, cloud service and analytics providers

• Customer support systems

We never sell, rent or trade your personal information for third-party marketing purposes.

We may disclose personal information when required by Malaysian law, government authorities, court orders, or to protect our legal rights, business assets and customer safety.

8. Data Security

We implement reasonable technical, physical and organisational security measures required under Malaysia’s Personal Data Protection Act 2010 (PDPA) to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online transmission or storage system can guarantee complete security. By using our Site, you acknowledge the inherent risks associated with internet-based services.

9. Data Retention

We retain personal information only for as long as necessary to:

• Complete orders and fulfil delivery obligations

• Handle refunds, returns and customer service matters

• Comply with Malaysian legal and accounting requirements

• Prevent fraud and investigate policy violations

Once information is no longer required, it will be securely deleted or anonymised.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children under 18 years old. If we discover that personal information from a minor has been collected unintentionally, we will take reasonable steps to remove such information.

11. Your Rights Under PDPA Malaysia

Under the Personal Data Protection Act 2010 (PDPA Malaysia), you may have the right to request:

• Access to your personal data held by us

• Correction of inaccurate or incomplete personal information

• Withdrawal of consent for processing personal data

• Restriction of personal data usage for direct marketing purposes

To make a personal data request, please contact us using the details below. We will respond within the timeframe required by applicable Malaysian data protection laws.

12. International Data Transfers

Your personal information may be processed or stored on servers located outside Malaysia.

Where international data transfers occur, we will take reasonable steps to ensure your personal information receives an appropriate level of protection consistent with Malaysian data protection requirements.

Contact Us

Email: support@hypegooi.com

Registered Operational Location:
57 Vazha-Pshavela Ave