Shipping & Delivery Policy (Malaysia Version)

Last updated: February 9, 2026

Thank you for shopping at

ecoauracs.com

.

Please review our shipping and delivery policy below before placing your order.

📦 Order Processing Time

All orders are processed within 1–2 business days after order confirmation.

For Cash on Delivery (COD) orders:

• Orders may require phone call, SMS or WhatsApp confirmation before dispatch

• Unconfirmed orders may be cancelled automatically

Once processed, your order will be handed over to our official Malaysian courier partners.

🚚 Delivery Time in Malaysia

Orders delivered across Malaysia are typically delivered within:

1–3 business days for major cities and urban areas (Kuala Lumpur, Selangor, Johor Bahru, Penang, Ipoh and Melaka).

Delivery times may vary depending on:

• Your city or regional location within Malaysia

• Local courier service availability and operational capacity

• Malaysian public holidays and weekends

• Weather conditions or unexpected logistics delays

We do not guarantee exact fixed delivery dates for all orders.

📍 Remote & Rural Areas

Delivery to rural areas, smaller towns and remote locations in Malaysia may require an additional:

2–5 business days

Deliveries to East Malaysia, including Sabah and Sarawak, may require additional time depending on courier availability and location coverage.

📦 Tracking Information

Yes, all shipped orders include full online tracking services.

Once your order is shipped:

• You will receive a unique tracking number via SMS, WhatsApp or registered email

• Real-time tracking updates may take up to 24 hours to appear on the courier’s official tracking platform

❌ Order Cancellation

Orders can be cancelled within 12 hours of placing the order, provided they have not been processed or shipped by our warehouse.

Once shipped, orders cannot be cancelled directly and must follow our official Refund & Return Policy.

Repeated unreasonable order cancellations or COD refusals may lead to account purchase restrictions.

🏠 Incorrect Shipping Address

If you entered the wrong shipping address during checkout:

• Contact our customer support team within 12 hours to request changes

• No address changes can be arranged once the parcel has been dispatched

We are not responsible for failed deliveries, parcel loss or return costs caused by incorrect shipping information provided by customers.

📦 Damaged Items

If your item arrives damaged, defective or broken during delivery:

Please contact us within 48 hours of delivery with complete proof:

• Your valid order number

• Clear product photos

• Complete unboxing video (recommended)

After official review, we will arrange a replacement, partial refund or other reasonable solution in accordance with applicable Malaysian consumer protection regulations.

💰 Cash on Delivery (Important Notice)

For all domestic COD orders in Malaysia:

• Please ensure someone is available to receive the parcel during courier delivery hours

• Customers are encouraged to check the parcel condition before accepting delivery

Unjustified refusal of valid COD deliveries without product quality issues may be regarded as misuse of the COD service.

All shipping, courier and return costs caused by intentional unreasonable COD refusal will not be compensated or refunded.

Repeated COD refusals may result in restrictions on future COD purchases.

📞 Need Help?

If you have any questions about shipping, delivery or order tracking:

📧 Email: support@hypegooi.com

We aim to respond to all customer inquiries within 24–48 business hours.

Contact Information

📧 Email: support@hypegooi.com

📍 Registered Operational Address:
57 Vazha-Pshavela Ave