🚚 Shipping Policy (Malaysia)
Delivery options and cut-off times may vary by product and address. Final availability is always shown at checkout.
⚡ Same-Day Express (4 Hours) — Kuala Lumpur
Need it fast? We’ve got you.
Orders placed between 10:00 AM – 16:00 PM in Kuala Lumpur
may qualify for 4-hour express delivery (subject to availability).
KL only
10:00–20:00
Subject to availability
🔥 Next-Day / 24-Hour Express Delivery
Enjoy fast delivery within 24 hours for selected areas:
- Kuala Lumpur — Order before 4:00 PM
- Petaling Jaya · Subang Jaya · Shah Alam — Order before 12:00 PM (noon)
✅ Order today, receive as soon as tomorrow.
📦 Standard Next-Day Delivery (Selected Cities)
Next-day delivery is available for:
Kuala Lumpur, Petaling Jaya, Subang Jaya & Shah Alam
Perfect for last-minute gifts and urgent needs 🎁⚡
✅ Eligibility (Important)
Express services (4-hour / 24-hour) are available only for orders that meet our express delivery requirements
(eg, coverage area & order cut-off time).
If express delivery isn’t available at checkout, your order will be shipped using the next best option automatically.
🌍 International Shipping (No Hidden Fees)
Some products may ship from Singapore, Indonesia, or Europe.
Estimated delivery time: 5–7 business days.
💯 Import duties and taxes are included — no extra charges upon delivery.
5–7 business days
Duties included
No surprise fees
Corrie (verified owner) –
*update* !! The mug still works awesome and I’m super happy with it…PLUS…I discovered that my yeti travel cover fits in it!!! This extends the 80 mins of heat to MOST OF THE DAY (at 120F) if you can get ahold of a travel lid then you’ll love it even more!!!
I tried out Ember, Nextmug and a coffee cup warmer. I chose Ember and here’s why:
(For context I am a busy mom and I drink one cup of coffee per day. I tend to sip on that cup all morning long. I like to bring it around the house with me, often settling in one area for long periods (like to do a craft or do computer).
I chose the Ember mug and here’s why not the others:
1) The warmer- I couldn’t bring the mug around the house with me, it had to always stay on the warmer. Also, as I drank the coffee down, it got hotter and hotter (less to heat). I had to keep turning the warmer down. Twice I forgot I left the warmer on and left the house and it stayed on all day. The warmer was also very hard to clean if you got a ring on it because it gets baked on. Literally I could not get the ring stain off. Lastly, the coffee tastes super gross after a few hours. Not sure why…but the heat from the bottom does something to it.
2) Nextmug – I didn’t like the shape of the mug. It looks deep but actually half of the mug is the heating element so it’s not deep. Mine kept shutting off randomly, like within 10 mins of setting it, maybe it was defective? It also seemed to get hotter as the liquid became less like the warmer did.
3) Ember – immediately I could see the temp on the app as soon as the liquid hit the cup, which I thought was NEAT! It turns its self on automatically when the coffee is put in it and goes to the last setting you set it at. It keeps it at that exact temperature regardless of how much is left in the cup (yay!). Thus it never overheats the coffee and the coffee stays delicious. I can take it all around the house and it is sturdy, looks cool and is nice and deep. It does shut off a lot sooner (from inactivity) than others, BUT it heats back up again surprisingly quick, so I’ll take it.
Others have voiced connectivity issues. I have an iphone14 pro and it hasn’t had any trouble yet, but I just got it.
For the record I was hoping I could control it via the app even when I wasn’t home (like turn it on and off remotely) but it doesn’t work that way. Since it’s bluetooth and not wifi controlled you have to be near it for it to work.
Good luck friends!
Henry S. (verified owner) –
I’ve been using the Ember Smart Mug 2 almost every day for about a year (I skip caffeine on Saturdays), and it’s easily one of my favorite purchases. I haven’t had a single issue with it during that time.
What I like:
Keeps my coffee at an exact, consistent temperature once set
The app lets you dial in your preferred temperature, and the mug remembers it afterward
Build quality feels premium, and the copper finish looks great on my desk
Works especially well when paired with a sliding lid to extend battery life
With the lid, I rarely need to use the charging coaster while drinking
What could be better:
The app can be a bit annoying to use, especially during initial setup
Battery life is short without a lid, so slow sippers will want the charging plate within reach
Once everything is set up, the app becomes mostly hands-off, and the mug just does its job. If you like your coffee or tea at a precise temperature and tend to sip slowly, this mug—especially with a lid—has been a daily essential for me.